Warranty Policy

Limited Warranty

This product (Product) is warrantied (Limited Warranty) by Battery-Biz Inc. (Distributor) against defects in material and workmanship under normal use and service to the original purchaser (Purchaser) for a period of 2 (two) years (Warranty Period) from the original date of purchase. The Limited Warranty does not extend to any subsequent owner or other transferee of the Product. Purchaser shall retain the dated sales receipt as evidence of proof and date of purchase as it will be required for any warranty claim or service. In order to keep the Limited Warranty in effect, the Product must have been handled and used as described in the instructions accompanying this Limited Warranty. The Limited Warranty does not cover any damage due to accident, improper storage, improper installation, modifications, unauthorized repair, normal wear and tear, failure to observe product specifications or safety warnings, force majeure, misuse, abuse or negligence. This Limited Warranty shall be null and void if Product’s label(s) have been defaced, altered, or removed.

Remedies Under Warranty

With respect to a defective Product during the Warranty Period, Distributor in its sole and absolute discretion, will either: (a) repair or replace such Product (or the defective part) free of charge or (b) refund the purchase price of such Product. Distributor will pay for shipping and handling fees to return the repaired or replacement product to the Purchaser during the first three years of the Warranty Period.

Disclaimer Of Warranty

The Limited Warranty described herein is Purchaser’s sole remedy. To the extent permitted by law, Distributor disclaims all other implied or express warranties on Product including all warranties of merchantability and/or fitness for any particular purpose.

Limitation Of Liability

Except to the extent of repairing or replacing Product as expressly stated in the Limited Warranty described herein, Distributor shall not be liable for any damages, whether direct, indirect, incidental, special, consequential, exemplary, or otherwise, including lost revenues, lost profits, loss of use of software, loss or recovery of data, rental of replacement equipment, downtime, damage to property, and third-party claims, arising out of any theory of recovery, including statutory, contract or tort. Notwithstanding the terms of any limited or implied warranty or in the event that the Limited Warranty fails in its essential purpose, in no event will Distributor’s entire liability exceed the purchase price of the Product. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitations or exclusions and as a result may not apply to Purchaser. This Limited Warranty gives Purchaser specific legal rights. Purchaser may have other rights which vary from state to state and province to province.

In order to be considered for coverage under this Limited Warranty, all warranty returns of Product to Distributor must include (1) a copy of the original receipt for the purchase of Product, (2) a letter from Purchaser referencing the Return Merchandise Authorization number issued by Distributor to Purchaser with a description of the problem, and (3) Purchaser’s contact information including phone number and shipping address. Purchaser is responsible for the cost of the warranty return shipping and handling as well as any related claims that may arise.

Unauthorized Dealer List and Warning

A note about sellers on Amazon.com: Many re-sellers who sell through Amazon.com are not authorized dealers of DURACELL automotive products. When purchasing DURACELL automotive products on Amazon.com, it is important to note where the product is being "shipped from and sold by," which is stated clearly in the header for each product. The below listed sellers are authorized dealers of DURACELL automotive products:

BATTERY-BIZ, INC.

AMAZON.COM

If you are uncertain if a re-seller on Amazon.com is an authorized dealer, please contact us directly at info@duracellpower.com before you purchase.

REMINDER: WARRANTIES ARE NON-TRANSFERABLE. SECOND-HAND ITEMS, INCLUDING SALES FROM WEBSITES SUCH AS EBAY AND CRAIG'S LIST, ARE NOT COVERED BY A MANUFACTURER'S WARRANTY.

DURACELL automotive products are sold in the United States through a network of authorized dealers selected by Battery-Biz, Inc. Some of these dealers may have Internet sites on which they are authorized by Battery-Biz, Inc. to sell a select mix of DURACELL automotive products. DURACELL dealers have been chosen for their ability to properly represent, sell and, in most cases, service DURACELL automotive products. Battery-Biz, Inc provides a warranty on DURACELL automotive products sold only by our authorized dealers.

Unfortunately, DURACELL automotive products are sometimes sold by companies that are not authorized to do so. Goods sold by these unauthorized companies are not purchased from Battery-Biz, Inc.; instead they are acquired from a host of other sources. Due to the nature of the goods sold by unauthorized dealers and their business practices, products sold by unauthorized dealers are not entitled to Battery-Biz, Inc’s warranty coverage. We are using our best efforts (including this warning) to prohibit these companies from taking advantage of consumers, but these practices still exist. We urge you to use diligence when selecting a dealer to make your purchase.

DURACELL automotive products sold by unauthorized dealers sometimes are purchased on a secondary "gray" market and can be pirated goods not produced by Battery-Biz, Inc., damaged, defective or so-called "B" stock goods, or stolen goods.

 

Authorized Resellers are not permitted to sell Duracell Products on any third-party ecommerce platforms, such as Amazon without prior written approval from Duracell or sell to other sellers on any third party platforms such as Amazon.

Consumers are prohibited from purchasing on DuracellPower or from any sellers and reselling them on any online marketplace including but not limited to Amazon, eBay, and Walmart.com.

 

Beware of Counterfeit Products

Like many premium goods, DURACELL automotive products are being duplicated and sold, usually at drastically reduced prices and diminished quality. These products do not meet Battery-Biz, Inc and DURACELL standards. These products are not covered under Battery-Biz, Inc’s DURACELL warranty. If you would like to report a suspected counterfeit DURACELL automotive product or have questions concerning this issue, please contact Customer Service at ­­­­­info@duracellpower.com. We appreciate your help in maintaining the integrity of the DURACELL brand.