Terms and Conditions
Shipping
All products ship from our warehouse in Southern California and most orders will arrive within 3 days with the exception of orders that contain heavy items or hazardous materials which can take up to 5 days.
Most items are in stock and will ship on the same day if the order is placed Monday - Friday before 2:30PM Pacific Standard Time, or on the next business day if the order is placed after 2:30PM Pacific Standard Time.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@duracellpower.com and send your item to: 1380 Flynn Road Camarillo California US 93012.